- Where imagination finds its shelf
Foxpress Bookstore UK is committed to delivering an exceptional client experience marked by professionalism, courtesy, and personal attention. Our customer care philosophy is rooted in the belief that every author, reader, and partner we serve is an integral part of the Foxpress family.
We understand that working with a marketing and multimedia group requires transparency and mutual respect — values that we uphold across every communication, whether through email, phone, or in-person meetings. Our dedicated Client Relations Division ensures that every inquiry is met with care, precision, and genuine support.
We aim to respond to all messages within 24–48 business hours, and our lines of communication remain open to accommodate urgent client concerns and high-priority project discussions.
Our representatives can assist with:
Every author and client under the Foxpress brand is assigned to a dedicated representative or team, ensuring that their projects and communications are handled consistently and efficiently. We understand that creative and publishing timelines can be sensitive, so our internal standards require that all updates, deadlines, and project statuses be communicated clearly and professionally.
Our professionals operate under strict internal guidelines designed to protect both the integrity of the company and the satisfaction of every client. These guidelines ensure that:
If an author, client, or partner experiences any form of misrepresentation, misconduct, or unprofessional behaviour from anyone claiming to represent Foxpress Media or Foxpress Bookstore, we strongly encourage them to report the matter immediately to info@foxpressmedia.com. Reports are handled confidentially and reviewed by senior management to maintain accountability within our organisation.
We also value discretion. Many of our authors and clients are professionals who trust us with sensitive projects — from literary works and media campaigns to private releases. For this reason, all customer interactions are securely logged and monitored for quality assurance and ethical compliance.
Foxpress works exclusively with verified partners for payment processing, distribution, logistics, and communications, ensuring that all data and transactions comply with UK consumer and data protection standards. We take the privacy and trust of our clients seriously — no personal or project information is shared without express consent.
Above all, Foxpress Bookstore UK operates on a foundation of artistic respect, intellectual honesty, and collaborative success. Whether a client is submitting a manuscript, purchasing a collectible edition, or coordinating a major event, we want every experience to feel personal, reassuring, and memorable.
We see every author and client as more than a transaction — they are part of a growing creative ecosystem. Our goal is to make them feel at home within Foxpress, supported by a team of professionals who believe in their work and are committed to presenting it to the world with care, creativity, and precision.
Foxpress reserves the right to refuse or discontinue services in cases involving abuse, fraud, or any conduct inconsistent with our ethical standards. Such measures are designed to protect our clients, staff, and brand reputation while maintaining the trust that defines our global relationships.
Our approach remains guided by integrity, discretion, and the enduring belief that every exchange — no matter how small — should reflect the timeless values of art, literature, and trust that define the Foxpress brand.
